All products under the WAIKO brand can provide return and exchange services for customers within 7 days from the date of actual receipt, on the premise of not affecting the secondary sales; the specific return and exchange details are subject to this page.
WAIKO supports two methods of return and exchange. Customers can choose to bring the goods to the official WAIKO store and communicate with our WAIKO store staff, who will assist you in the processing of returns and exchanges. Or customers can contact our WAIKO online customer service first to communicate, and our online customer service will assist you to return and exchange the goods, and then you can express the goods back to WAIKO. For non-quality problems to return or exchange, the freight will be borne by you.
In order to protect your rights and interests, please check with the courier or store clerk in person whether the type, quantity, specification, gift, and amount of the product are consistent with the order before handing over the product, and whether the product packaging is intact and accurate before delivery.
1. Determine the actual receipt date:
Orders for store delivery: The actual delivery time of the store shall prevail.
Orders received by express delivery: The actual time of receipt by express delivery shall prevail.
2. Customers should ensure that when returning or exchanging products, the product packaging, tag, and logo must be complete, and the product should not be dirty or damaged (if the size, washing, leather goods waxing, embroidery, etc. have not been modified by themselves), and the product accessories, instructions, The gift and the required return goods should be sent back together, otherwise the return service will not be available. Special attention: If the packaging of footwear products is damaged (including brand packaging boxes or outer packaging bags, shoe boxes), as well as worn uppers and soles, returns cannot be processed.
3. If the customer returns or exchanges part of the products in the gift package, the package or the products purchased in the discount activities such as the full discount, they will not be able to enjoy the discount when purchasing the gift package, the package or the discount activities such as the full discount. If it is clearly marked on the product sales page or activity rules that partial returns and exchanges are not supported, customers or merchants will follow the special policies or rules.
4. Returns and exchanges cannot be handled in the following cases:
1) Any product not officially sold by WAIKO will not be returned or exchanged;
2) Any product that has been used and affects the sale will not be returned or exchanged, except for quality problems;
3) Any product with quality problems due to abnormal use and storage will not be returned or exchanged;
4) Return the goods by cash on delivery, and no return or exchange will be accepted.
5) Special offer items cannot be returned or exchanged.
5. The products sold by WAIKO comply with the relevant policies and regulations of the locality. Returns and exchanges are carried out in accordance with relevant policies and regulations.
6. Except for Hong Kong, Macao and mainland China, other countries/regions, once sold, will not be returned or exchanged. Except for quality issues.