All products under the WAIKO brand can provide customers with return and exchange services within 7 days from the date of actual receipt without affecting secondary sales; the specific return and exchange details are subject to this page.
There are two return and exchange methods supported by WAIKO. Customers can choose to bring the goods to the WAIKO official store and communicate with our WAIKO clerk, who will assist you in the return and exchange process. Or customers can contact our WAIKO online customer service to communicate first, and our online customer service will assist you in returning and exchanging the goods, and then you will express the goods back to WAIKO. For non-quality problem returns and exchanges, the freight will be borne by you.
In order to protect your rights and interests, please check with the courier or shop assistant face-to-face whether the type, quantity, specification, gift, and amount of the product are consistent with the order, and whether the product packaging is intact and accurate before delivery.
1. Determine the actual date of receipt:
Orders delivered by store: The actual delivery time of the store shall prevail.
Orders delivered by courier: The actual time of receipt by courier shall prevail.
2. Customers should ensure that when returning or exchanging goods, the product packaging, tag, and logo must be complete, and the product should not be dirty or damaged (such as without modifying the size, washing, leather waxing, embroidery, etc.), and the product accessories, instructions, The gift and the required return and exchange products must be sent back together, otherwise the return and exchange service will not be available. Special Note: If the packaging of footwear is damaged (including the branded box or outer packaging bag, shoe box), or if the upper or sole of the shoe is worn out, returns cannot be processed.
3. If the customer partially returns or exchanges the goods in the gift package, the package or the products purchased in the promotional activities such as full discount, he will not be able to enjoy the discount when purchasing the gift package, set or in the full discount and other promotional activities. If it is clearly stated on the product sales page or event rules that partial returns and exchanges are not supported, the merchant will follow this special policy or rule.
4. The following situations cannot be returned or exchanged:
1) Any product that is not officially sold by WAIKO will not be returned or exchanged;
2) Any product that has been used and affects sales will not be returned or exchanged, except for quality problems;
3) Any product with quality problems due to abnormal use and storage will not be returned or exchanged;
4) The goods are returned by payment on delivery, and returns and exchanges are not accepted.
5) Special offer items are not eligible for return or exchange.
5. The products sold by WAIKO are in compliance with relevant local policies and regulations. Returns and exchanges are carried out in accordance with relevant policies and regulations.
6. Except for Hong Kong, Macau, mainland China, and other countries/regions, once the product is sold, it will not be returned or exchanged. Except for quality problems.