All products under the WAIKO brand can provide customers with return and exchange services within 7 days from the actual receipt date, without affecting the secondary sales; the specific return and exchange rules are subject to this page.
Two return and exchange methods supported by WAIKO. Customers can choose to bring the goods to the official WAIKO store and communicate with our WAIKO clerk. The clerk will assist you in processing the return and exchange. Or customers can first contact our WAIKO online customer service to communicate, and our online customer service will assist you to return and exchange the goods, and then you can express the goods back to WAIKO. For non-quality problems, the freight will be borne by you.
In order to protect your rights and interests, please check with the delivery staff or clerk face to face whether the type, quantity, specification, gift, and amount of the product are consistent with the order, and whether the product packaging is intact and accurate before delivery.
1. Judge the actual receipt date:
Orders delivered in stores: subject to the actual delivery time of the store.
Express delivery of the received order: subject to the actual time of receipt of the express delivery.
2. The customer should ensure that when returning or exchanging the goods, the product packaging, tag, and logo must be complete, and the product is free from dirt or damage (if not modifying the size, washing, leather waxing, embroidering, etc.), and the product accessories, instructions, The gifts and the goods to be returned and exchanged shall be sent back together, otherwise the return and exchange service will not be processed. Special attention: damage to the packaging of footwear products (including brand packaging boxes or outer packaging bags, shoe boxes), and worn-out shoe uppers and soles cannot be returned or exchanged.
3. If the customer makes a partial return or exchange of the goods purchased in the gift package, package or purchase in discount activities such as full reduction, they will not be able to enjoy the discount when purchasing the gift package, package or discount event. If the merchandise sales page or event rules clearly indicate that partial returns and exchanges are not supported, Vanke or the merchant will implement the special policy or rule.
4. The goods cannot be returned or exchanged under the following circumstances:
1) Any product not officially sold by WAIKO will not be returned or exchanged;
2) Any product that has been used and affects sales will not be returned or exchanged, except for quality problems;
3) Any product with quality problems caused by abnormal use and storage will not be returned or exchanged;
4) Products returned by collect payment will not be refunded or exchanged.
5. The goods sold by WAIKO comply with relevant local policies and regulations. Returns and exchanges are implemented in accordance with relevant policies and regulations.
6. Except for Hong Kong, Macau, Mainland China and other countries/regions, once sold, no return or exchange will be processed. Except for quality issues.